Ultra one touch really came through for us today! It all is b/c the school mess up again with my DD's D kit! I am at a meeting for DD at the school when her EA came in to talk to me. She told me she had to show me something and it was my DD's tester which was broken! She tells me that she went to test Z and find the tester like this. It was broken where you pull back the spring. the end piece was broken off. She told me that it was fine yesterday after school. Someone had gone into her mini backpack and pull out her kit and broke her tester and put the kit back in the bag. They even zipped the pack back up and put it on the shelf. They were just able to use it once before coming to get me and at that time, she was low at a 3.4. I was able to get Dh to bring the tester we have at home to the school for them to use. I spoke to the principal who struggled me off by telling me it is an easy fix. Well, this is the second time someone has done soemthing to DD's D supplies. The first time, they were stealing her grandola bars from the emergency supplies for her. NOW this. We do not have extra one so the drugstore we use told me to call Ultra one touch which I did. THEY were GREAT! The person was very supportive and told me they would send us out a free tester. They also are sending us the new meter that is out for us to try. the person reassured me that it would be out in the next two days! So I am very thankful for Ultra One touch service and their great support! Just wish the school was that supportive when it comes to her supplies which are now going to be locked up at night!