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Tandem T:SLIM X2 Update to Control IQ Does NOT Work with Mac OS Catalina

Discussion in 'General Discussion' started by AntonioDominion, Feb 26, 2020.

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  1. AntonioDominion

    AntonioDominion New Member

    Joined:
    Feb 17, 2020
    Messages:
    2
    >>> WARNING TO ALL TANDEM INSULIN PUMP USERS <<<

    If you have a Mac computer and you are using a Tandem T:SLIM X2 and planning on doing the Control IQ update, DO NOT UPDATE YOUR MAC TO THE NEW CATALINA OS!!!

    Unfortunately, as of today, February 26, 2020, the Tandem Device Updater software DOES NOT WORK WITH THE CATALINA OS!!! It is therefore impossible to update your pump if your Mac computer has been updated to the Catalina OS.

    SOLUTION: Do not update your Mac to the Catalina OS update. If you have any questions, contact me, or Tandem Technical Support.

    Hope this helps SOMEONE out there!

    Cheers!

    ~Antonio
     

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