When you send in your information to the pump company (ie: insurance, medical) how long generally before you hear back from them? I'm just wondering if I should be patient for a couple more days/weeks? or should i call/e-mail and ask for an update? We faxed in our insurance and medical information to animas on 10/26. I talked to them that day, to make sure they got the information (they did). No contact since then.