I'm so frustrated right now. I was online looking at our insurance claims to see if the claim had shown up for the Tslim yet. I find I have to go behind edgepark and check everything. Anyway, I saw a claim in there for $267 for the day we went to the pump class and I was shocked. Upon further inspection I see that its showing all of it as our responsibility. So I called BCBS North Carolina to ask about it and was told that the claim was denied that they don't cover it. And not just for our policy but for BCBSNC in general. I called the doctor's office but the girl I talked to wasn't much help. I told her that I didn't realize this was going to be billed like an appointment. I thought it was just a class they offered when they had enough people interested in it. They said she had to attend to get the pump but I didn't learn anything at this meeting that I didn't already know from reading pumping insulin and doing research online. I never checked in like a regular appointment. They had us sign a sign in sheet but she said that was so they could validate our parking passes. The pump rep didn't even show up so the NP's did all the talking. I just can't believe that they would push everyone to come to this class if its going to cost so much. I"m sure they will charge me again when we go back for the pumpstart too. The girl said she would have to talk to the NP and someone would get back to me. I'm so frustrated. I'm getting ready to get a bill from them for $433 for the bloodwork at her last appointment. Usually its just $46 for the A1C test but they ran everything at the last appointment. I thought the deductible was going to be waived for the pump becuase she is enrolled in the Healthy Outcomes program through BCBS but it only waives the deductible on the pump suplies so instead of the pump costing us $900 its going to be about $1750 or $1950. I got two different answers from edgepark. Which is why I was looking online for the claim since they've already sent me the pump. They've already filed the claim for the pump supplies and it looks like those are going to be about $4 cheaper quarterly then the edgepark rep stated on the phone which is a good thing, but once again edgepark gave me the wrong amount. I swear I know more about medical care and insurance then I ever thought I would have to and I still feel like there's always something I'm chasing or researching and I am always being billed for something. And as if it couldn't get any more confusing my company is switching insurance/prescription companies next year.