- advertisement -

Pod malfunction. Again!

Discussion in 'Parents of Children with Type 1' started by LoveMyHounds, May 12, 2012.

  1. LoveMyHounds

    LoveMyHounds Approved members

    Joined:
    Jan 31, 2012
    Messages:
    325
    It just happend the second time - when I try to fill the pod with the insulin, I feel the pressure and I cannot depress the syringe plunger. I do everything correct, I think, just like it is written in the user manual, but it's still happening. Does it happen to you guys? You have any advise? It makes me really mad, because I pay 100% for the pods :(.
     
  2. danismom79

    danismom79 Approved members

    Joined:
    Apr 21, 2008
    Messages:
    5,300
    Do you take it out and re-insert? Sometimes the needle just goes in at the wrong angle. Sorry, I know it seems obvious. I think we've only had 1 legitimately not be able to be filled.

    Oh, and you are calling these in to be replaced, right? Especially since you pay out of pocket.
     
  3. LoveMyHounds

    LoveMyHounds Approved members

    Joined:
    Jan 31, 2012
    Messages:
    325
    I did today, even if we're not supposed to. Then pushed the plunger really hard and the insulin came out of it!
     
  4. Darryl

    Darryl Approved members

    Joined:
    May 8, 2008
    Messages:
    4,313
    Make sure that the syringe is now drawn past the 200u mark when you fill it. It can "catch" beyond 200u.

    There were a bad lot of pods a few years ago that were really hard to fill, but also made a clicking noise when filled. If you don't hear the noise then the pod is probably OK and it may be an issue with the syringe or the way you are inserting the syringe.
     
  5. caspi

    caspi Approved members

    Joined:
    Oct 11, 2006
    Messages:
    5,134
    We had a couple like that a few years ago. I learned NOT to force it, as I ended up in an insulin bath. :rolleyes: Are they from the same lot? Irregardless of whether you pay for them out of pocket or not, contact Insulet and they will replace them.
     
  6. LoveMyHounds

    LoveMyHounds Approved members

    Joined:
    Jan 31, 2012
    Messages:
    325
    Oh, we draw the minimum - 85 units, but with those two "bad" pods even one drop of insulin couldn't go into the pod.

    Syringe and needle are fine - no problem with withdrawing insulin from the vial.
     
  7. LoveMyHounds

    LoveMyHounds Approved members

    Joined:
    Jan 31, 2012
    Messages:
    325
    You think they would?
     
  8. danismom79

    danismom79 Approved members

    Joined:
    Apr 21, 2008
    Messages:
    5,300
    Definitely. Save the pods in case they need you to send them back. We've called for failed primes and non-beeping pods mostly. If it's just a couple, they'll probably send them with your next shipment. I did have to return 14 at one time (they were shrieking in the packages and I didn't want to use the rest from the same lot), and they shipped the replacements right out.
     
  9. caspi

    caspi Approved members

    Joined:
    Oct 11, 2006
    Messages:
    5,134
    This. Also Insulet WANTS to know when a pod is malfunctioning so they encourage people to call. Definitely call them! :cwds:
     
  10. 5kids4me

    5kids4me Approved members

    Joined:
    Sep 28, 2010
    Messages:
    727
    Call them in. We've lost very few pods but they have replaced all without issue. They just ask for the number on the pod and then if I want them sent now or with the next shipment.
     

Share This Page

- advertisement -

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice