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Pharmacist irritated me!

Discussion in 'Parents of Children with Type 1' started by KylesMom, Sep 18, 2011.

  1. KylesMom

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    The pharmacist really made me mad today. I tried to get my son's test strips refilled, and of course the insurance won't allow the refills for a few more days. Sometimes they allow the refill before the month is up, sometimes not and I can't figure that out. But that's not my issue. When the pharmacist told me I would have to wait to get the refill, she questioned me on how many strips we use. She pointed out that his perscription is for 10 tests per day and asked if I test him more than that. I said yes, there are days we need to, and she just wouldn't let it go. She kept saying that is too much, that even 10 times a day is a lot, and she's never known anyone to need to test so much. Yeah, I wish he didn't have to do it either! I finally said "Yes, we monitor his BS frequently, and if he is ever feeling low, we test him. And he's a 10 year old boy who sometimes rushes and gets errors...and plays sports and needs to test a little more. So they do add up quick" I finally just stopped and asked myself why I am justifying this to the Target pharmacy lady...it's not her business! Just tell me when I can get the refill and your job is done!

    His BS have been wonderful lately, in range most of the time the past couple of weeks. I feel so good about that, but in order to keep the numbers there we do have to check a lot (8 or 9 times on an average day, but more on soccer days or if he feels low, or is just very active...which are most days). The last thing I need is someone questioning me...this is hard enough!....OK I feel better now.
     
  2. JackyH

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    T w

    We had exactly the same problem. I got so sick of it (I was afraid of what I might do if he mentioned it one more time) so we switched pharmacies. Now I don't have to deal with their T1 ignorance - my new pharmacist is amazing, helpful, friendly and knows better than to lecture a mom on how to best look after her T1 child. I say switch - it was the best thing we ever did.

    I should mention how he would tell me I was testing too much - he would point to his fingers and then make a big boo boo face saying "too much, too much, poor fingers, poor child" - grrr.
     
  3. sooz

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    I read a column in the newspaper recently by Ms. Manners. The question was, what do you say to a checker at a store that asks you personal questions or says something inappropriate to you. The answer? "Would you please tell me how much I owe?"
     
  4. KylesMom

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    I agree...I think I left there just as frustrated with myself for even responding to her. It is still so hard to let some comments go. Hopefully this gets easier with time, but knowing myself this will always be hard. :p
     
  5. hawkeyegirl

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    Oh dear. Well, I can tell you that three words changed my life: Mail. Order. Pharmacy.

    Seriously, it is a beautiful thing. Not only do we get three months for the price of two months' co-pay, but I get a little slip of paper with each order telling me the exact date I can re-order supplies. I never have to wait in line. I never have to hear, "Oh, I'm sorry. We're out of X. We'll have it tomorrow afternoon." Or, "The pharmacist is at lunch now. Can you come back in a half hour?" The mail-order pharmacy is a godsend.
     
  6. selketine

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    The pharmacists at Kaiser are great but some of the people who work at the window are less than stellar.

    I got one lady one day who argued with me over the insulin - we were almost out and I was trying to get more (I think we used to get a bottle a month at the time). She was saying that NO ONE with diabetes needs more than one bottle of insulin a month. She was asking how much insulin we use a day, etc. (which I answered cause that was the first thing she asked).

    I told her she could either refill the prescription or he would be a type 1 diabetic who was out of insulin and I'd take him to the ER and get some there. She was ultimately so rude to me that I filed a complaint about her.:rolleyes:
     
  7. MamaBear

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    I'm sorry. That is irritating for sure. It's happened a few times where a pharmacist will ask why we have a scrip for so many strips. I have not said it out loud but I have thought a few times when this happened to us "it's your job to fill it, fill it and shut up". What I said the last time is "yep that's what the doctor prescribed." We did just switch pharmacies as of last week, and so far I am happy with the new place. I think the pharmacy is another area where you have to find the right fit, and if they don't work with you,find another.
     
  8. selketine

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    I guess I'll add that originally the pharmacist at Kaiser did question why I was getting so many strips. They weren't rude about it though - and did explain that there have been cases were people were getting extra supplies on purpose and selling them.

    That's different though than the staff trying to tell you that you test too much (or use too much insulin!).
     
  9. MamaBear

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    I'm not a big fan of Kaiser. I have dealt with them in the past (many years ago for other issues) and received the same sort of treatment. It seems like the pharmacists treat everyone like a thief/criminal instead of like a person who really needs their prescription. Are you still required to use only Kaiser pharmacies?
     
  10. LJM

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    Pharmacists at Target are the whole reason I get all supplies via mail now. I got tired of the stupid questions and bad attitude.
     
  11. lisac

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    I can undersand why you wanted to answer them at first, just like a reaction. But, boy is that not their job!!:mad: We luckliy have a WONDERFUL pharmacy, they know us all by name, we have an account there so that we can charge when we are out of insulin and money at the same time, they chat up the kids while they fill our rx's, offered to give me the name of one of their moms who was on a pump before Hadlee started on one, I could go on and on. It's a family owned business and we LOVE, LOVE, LOVE them. I agree with the pp's, if your not happy, take your buisness elsewhere!!!
     
  12. MomofSweetOne

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    We have to get our scripts through Medco's mail-in program. About six months into diabetes, I realized they were only sending enough supplies for 72 days rather than 90 as the amount/day didn't work out to exact package amounts. I asked if they were adjusting my co-pay since they weren't sending the entire 90 supply. Of course not! :mad: So I calculated one more strip per day would make the package complete and I called our CDE to ask if she could write it for 1 more per day. She was very willing to, so it turned out fine, but it ate up an hour of my day making all the calls. And then I realized they'd been doing the same thing with lancets, so I had to do it all again. :mad: Dealing with diabetes is demanding enough without the insurance and pharmacy games!
     
  13. KylesMom

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    Yeah, I'm definitely switching to somewhere else. I've been wanting to look into the mail order perscriptions for a while so this is just the thing to finally get me to do it. They started with me a cople of weeks ago too about his novolog. I need 2 vials a month to have one for school, and apparently the new perscription was written so that I only got one. When I said that I would get the doctor to call it in to them correctly she kept saying "well...that would be a lot of insulin." She must have said it 3 times, but that time I did just ignore it and said "ok...my doctor will call it in" which they did. I've dealt with some frustrating people with regard to Kyle's diabetes, but I guess I just didn't see it coming from the pharmacist. As much business as they get from me I would think they would want to keep me! :rolleyes:
     
  14. bibrahim

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    I'd like to speak to a supervisor

    OK, so it's easier over the phone but I always ask to speak with a supervisor when they aren't taking care of things right. I had to do it multiple times to get the dexcom denial through and just last week to get her pump supplies reordered. My most favorite time to make heads roll is when they blame the doc and the doc blames the company. I guess D just brings out the worst in me at times. My favorite time ~ well I probably should start a new thread if I go there :).
     
  15. Amy C.

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    Mail order is the way to go. It is very convenient and (at least in my experience), I have never had anyone question the amount of the supplies. Going to the pharmacy that often is a pain. I go only for insulin (usually once a month) and the pills taken in this house (every 3 months).
     
  16. Beach bum

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    I'd ask her what school she studied at to be an endocrinologist. Then I'd quickly answer "The University of It's Not Your Freakin' Business!" :eek::rolleyes:

    Can you tell I'm a little prickly today?

    Seriously though, change. But, I would let the manager know why you are taking business away, and possibly follow up with an email to the home office of the pharmacy. We do mail order. It works out very well for us. Thanks to the PP for mentioning the supplies/days. I'm going to go do some calculating to make sure I'm getting 90 days.
     
  17. hopeo71

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    I just find it crazy that pharmacists are asking why people need so many test strips! Maybe the pharmacists need to question the prescription drug abusers, as to why they have a prescription for so many pills and different ones!:rolleyes:
     
  18. MamaBear

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    I've done that with other people when I was feeling snippy, but not a pharmacist yet. :D
     
  19. SeacoastMom

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    So sorry you had that experience. It can seem so overwhelming to get hit by those kinds of remarks from a total stranger. Unfortunately, everyone seems to have an opinion about Diabetes treatment and think that they understand what life with a diabetic child is like.

    It used to make me so upset and I would try and explain the realities to them. Then I realized that it didn't matter what they thought. What they knew about Diabetes they read in a book. What we know about it we learned by taking care of someone we love.

    I hope that your son continues to be in great control. In the end, that's all that matters, no matter what the pharmacist thinks!
     
  20. VinceysMom

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    She would probably FAINT if I had to order my insulin from her... my three month supply is 5 vials of Humalog, 4 vials of Lantus, and every six months I order 10 PENS for school/summer/weekends with friends! :eek::p Ohhh, WAIT, not to mention the 800 strips every three months!
     

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