This question is for those of you that live in the Philadelphia metro area. Our son is 7 and was diagnosed in August. The pediatrician gave us the choice of going to duPont or CHOP - in my fog I did not know what to do, and asked them. They said duPont. As much as I hated being in the hospital, I have nothing but wonderful things to say about the inpatient care we received. Everyone, and I mean everyone, from the endos to the nurses, to the housekeeping staff, were wonderful. I thought we would never go anywhere else. Fast forward a few months and we are thinking of switching to CHOP. I wanted to see if anyone here had been to both and what your thoughts were. We live pretty much in the middle of both of them so neither is really more convenient than the other. From a medical standpoint, we have been very happy with duPont. Everyone has been kind and attentive and given us solid advice. What drives me crazy is that every single time I call them (and wait on hold for 20+ minutes to leave a message), I get a different person calling me back. And the vast majority of the time, I have never met them before. So I know they are looking at my son's chart and they don't know him, they don't know me, and he is just a chart on the screen to them. I want to be able to call someone who knows him, knows me, and knows all of our quirks, etc. As an example, a few weeks ago a nurse basically scolded me for feeding him too many carbs everyday. I knew she was wrong, that I had been told differently. But she insisted his numbers were off because I was feeding him too many carbs. I finally said, "wait, you do know how tall he is, right?" He is 7 but almost 5 feet tall. She checked his records and said, "oh, right, he is very tall. You're not feeding him too many carbs." If she knew us, she would know he is giantly tall. It's things like that that make me so frustrated. I am in this for the long haul, and really want someone who knows us. Maybe I am expecting too much? I have been told that CHOP is organized differently and I would pick my NP and I would call her for everything. Any thoughts or advice??