A friend very computer savvy upgraded my MAC computer and installed windows xp, Microsoft office, and installed copilot and the Dexcom software. When I opened the software, it had me choose MAC or Windows, I chose Windows. I plugged in his PDM. It did its thing and stated USB identified, ready. So I chose download Omnipod. I got the little bar showing it was reading. Then another little window opened saying it timed out waiting? Went through this a couple of times. No luck downloading. I also tried to download glucometer. Walked away frustrated. I tried again last night after ds went to bed. I thought maybe it needed to be suspended to download, so I did. Something happened, and I got the death scream from the PDM, saying call customer support. Somehow, the error that occurred, deleted EVERYTHING on his PDM! I lost all of it. Settings and all. Thankfully I had written down his settings not very long ago. I had to change his pod after he was asleep. I felt so bad. What did I do wrong? Any helpful suggestions? I really want this program to work. They don't seem to be syncing. Thanks.