Sometime yesterday, as you all know, Fran posted a response on our thread about our experience at Seaworld. In that thread, she invited Amy or I to get in touch with her, which I did today, and here is the gist of how it went. First of all, the impact you all had on Seaworld was VERY clear. They have been inundated with letters and email from ticked off "D" parents, and for that I say THANK YOU. They began to receive the emails and letters and did not know exactly why because we never sent them an email of complaint; we only sent them a copy of the letter we sent to the Department of Justice. Yesterday, the thread came to her attention and to the attention of the Vice President of Operations and then formulated a response. She was very honest and felt she took a "beating" after her response was posted. I explained to her that it appeared to many of us to be a canned response crafted out of the need for some damage control. I also explained that the only people who understand what we go through every day are here on these forums, and we tend to stick together. I also told her how quick we all are to point out when a certain place is exceptionally friendly to diabetics as well. We spent about an hour on the phone detailing exactly everything that went wrong during our visit (which was a lot). She was very nice and took time to ask pertinent questions related to the visit. Here's the shocker: all the things we asked that supervisor at guest services for (special ride passes, marking the stroller as a wheelchair, being able to carry supplies with us) are all available upon reasonable request! That girl at guest services all along had the power to prevent that entire mess from even happening! Plus, when she said that no one else could help us, she was just flat-out lying. I also told her that I sent an email the week before asking about accommodations for Emma, and that it was never responded to. She told me she would find out why. As far as the straws issue: I may take a beating for that, too. I happen to agree that straws just aren't safe in that environment, and I told her so. But we talked for several minutes about suitable alternatives to straws and ways for families like ours to be able to retain them when necessary. I also pointed out that there wasn't a sharps box in the restaurant, and that if they were worried about straws then they'd better give people a place to dump their needles. As far as making things right with us, they agreed to refund all the money we spent at Seaworld that day and offered, if we came to San Antonio, to give us a day "we would never forget." To which I replied, "you already did." I also asked that I be given the complete results of any investigations and any modifications that will be made as they attempt to rectify their shortcomings with regard to children with diabetes. I also asked that, once the investigations are complete, that she post the results and any changes they are making here on this forum. I also told her that I would not be dropping our complaint against them with the Department of Justice for violating the ADA. To do so, I think, would be a disservice to all of you who so vigorously spoke up on our behalf. Her response was that they would defend themselves as necessary. We are considering their offer of a return trip on them, but we'll just have to see. After giving it a lot of thought, we will probably do it so that our little boy, Brenden, will get the chance to really enjoy SeaWorld. After all the sacrifices he has to make for his little sister, I think he's earned it. And finally, I think I might make one more request of SeaWorld when we come back. Rather than firing the "kid helper," I think she should have to stay with us the ENTIRE day at the park, waiting on us hand and foot and taking care of any need we may have. After spending a day seeing all we do to take care of Emma, she might think twice next time, don't you think?