On Sunday morning, as we were walking out the door to leave for a 3 day vacation, my son got a message on his Dex receiver that the transmitter battery was dying. Super. So I called Dex. The transmitter was only 4 months old, so we were in-warranty and didn't have to go through insurance. So this should be super easy, right? Because it was Sunday, they could not ship out same-day, but she took the address where we would be staying and promised that they would overnight it on Monday. Okay. Tuesday comes, and no transmitter. I call Dex. "Wow. We have no idea what happened. We will ship it today. Promise! For sure!" So I switch the address back to our home address, because we were coming home Wednesday. Transmitter dies Wednesday around 5am, so it lasted 60 hours after the first low battery warning. We drive back home, and do 4,000 finger pokes between Door County and Northern Illinois. Get home about 3p.m. and no transmitter. I call Dex and get the poor woman I spoke to yesterday. She looks it up, and I can feel her cringing when she says, "Yeah, it didn't ship yet." DIDN'T SHIP YET. Remember, no insurance, no prescription necessary. ALL THEY HAVE TO DO IS PUT A FRICKING STAMP ON A BOX AND PUT IT IN THE MOTHERFRICKING MAIL. I yelled. And then I told her I was going to hold until she put me on the phone with the actual person who was going to print a label, put it on a box and put it in the mf'ing mail. So I yelled at him for a while, and then I finally hung up. What makes me maddest is that I have no recourse. What can they give me for free? What can they do for me? Nothing. Can I threaten to switch to a competitor? No. I just have to sit here and accept their incompetence and get through tonight with no sensor, when I am really, really, really tired and would like a good night's sleep. This is, by far, the longest we have been without a working CGM in over 6 years, and I do not like it one bit. One good thing about the Medtronic system is that this would not have happened with them. Ever.