Have things changed with Omnipod CS lately? The last few times I have called I got new reps who were not very familiar D or Omnipod. They asked a ton of questions when I called in with bad pods ? did you use the pinch up method, what insulin to you use, when does your insulin expire, where was the pod, is that a fatty area ? these questions go on for about 5 minutes. This time they refused to replace a pod because it lasted more then ? its expected life span. I then noticed that the box of pods I was using had an hour glass with the date 209-04. I asked about this and the rep had to talk to her manager. The rep came back and said the pods in that box were expired. The box doesn?t say anything about expiration dated it just has the hour glass icon. I asked how a consumer was supposed to know if the pods have an expiration date and she said I would have to call the reorder department! I asked to speak to her manager and she said he would have to call me back tomorrow. Is anyone else having these problems with customer service? Do pods really expire and was I the only one who didn?t know that?