In November I started the process of ordering a new pump for Hannah. We went with the Animas Ping. After about a month of back and forth conversations, we finally received the pump. It was a less then smooth process, but I received the pump and the process was done. WRONG!!! On day 1, I was told by both sales rep, that my insurance would cover the pump 100%... A huge incentive for me to purchase the pump before the end of the year. Well today I'm looking at the EOB. I owe $912 I immediately sent an email off to the sales reps regarding the discrepancy. I will be sending the pump back. Has anyone else had an issue like this?