We are on a trip in New York City. We planned ... as well as I would normally for a 5 night stay. We had a backup vial of Novolog, all our supplies and 4 extra pods. Last night, Saturday night, around 10:00 PM we had to change a pod. I filled the pod and waited for the beep and instead got a wailing pod. I tried, unsuccessfully, to shut it off with the pin-in-hole trick because there was NO way we could sleep with a toning pod so I dismantled it - last of the old vial so no big deal. Three pods left for 5 days. Second pod ... same thing. I recovered as much insulin as possible and prepped the 3rd pod. Two pods left for 5 days. We're sweating. Third pod ... fail - exactly the same way. Now we're in trouble. Repeat ... 4th pod fail. Now we're in NY with no pods and only the 4 syringes I brought in case of a need for mini-glucagon shots. We called Insulet after hours and waited for 15 minutes - no surprise there. I was told by CS they could get some pods to me on Tuesday but immediately acknowledged that wasn't a good thing. He explained he would leave a message and personally follow up in the morning with the supervisor. In the meantime we agreed that I should call my local rep and see if he had any contacts in the area for our emergency. I called the rep and left a message and proceeded to get up every 2 hours to administer Novolog. We kept BS down around 150 by correcting and adding the basal amount as needed. We also called our endo and told the Dr on call our situation. I identified a drug store nearby and asked them to call in a Rx for Lantus and some syringes if needed - just in case we had to do without pods until Tuesday. This morning we got a call from the morning supervisor and he told us we should expect a call from a CDE in the area. He was very concerned and was very accommodating. Soon after we received a call from the CDE. We explained our situation and she told us that her relative would leave 4 pods for us with his doorman. She was extremely helpful and asked if we needed anything else and told us to call her any time for any reason. We took a cab over and picked them up. We brought them back to the hotel and loaded one up ... Beep Beep and Prime. Whew. I called the CNE back per her request to tell her we were good to go. While at Central Park I received a follow up call from the morning manager to see how things went. Later on during dinner I received a call from our local rep apologizing that he just went through his voice mail and asked if we need him to contact the local rep here to help out. I told him the CNE came through. I can't say how much I appreciate the response from every single person from Insulet and our pediatric endo as well. In my opinion every single person from Insulet pulled together to help us in what would otherwise have been a very trying experience. No, I have no idea why the pods failed. If, when we get home and they work fine, then I can only speculate that something happened during the trip. We carried them on board and they went through normal scans like we have done so many times before with no issues. They weren't dropped but they were left with the bellman for a few hours so I can't be sure he didn't toss the bag around.