Yeah, that about sums it up. Now I just want to vent. You can quit reading now (unless you hate dealing with them, too, and want to share in my anger.) So we had ANOTHER occlusion tonight. DD had been wearing the pod for just over a day and during a bolus, it failed. And you know what's coming next...it had .05 units remaining in the bolus. Again. I finally get through to Insulet and the rep hangs up on me after asking "Hello? Hello?" a few times. I'm so irritated at them that I totally think they hung up on me. And, yes, I'm sure I'm wrong, but I'm really tired of their phone service. Second call, someone answers and basically says they will make a note of it. No replacement. Nothing. Because occlusions are preventable. Yep. Every occlusion is user error. He suggested that I should have attended training...which I had. The pump rep trained us in the endo's office before we put on a single pod. He then said that we shouldn't fill the pod, to which I replied that they shouldn't sell a pod with a false reservoir size and that if they didn't want 213 units in it, they shouldn't allow 213 units to be drawn up and added. He said this wasn't a consistent problem because I don't "have a history of occlusions" which made me laugh. We have nothing but failures. He agreed to send out a replacement as a "one time" thing and that they won't do it again. Because it's my fault they suck, remember? This isn't a known problem to have .05 bolus remaining failures, we aren't doing sites right, and they really do care about their customers. I asked when they were going to ship the rest of our order since DD got 10 pods and DS got 0...when each should get 50 per re-order. I reminded him that I had left a voice mail (since no one ever answers) advising them that they had shipped DS a new PDM instead of a pod re-order. No call back. No call back on other failures. No call back on the PDM we sent in for testing in June. Nothing. Tentative date for DD's T:Slim training is September 6. It can't get here soon enough. I really hope that DS is impressed by it and agrees to change, too. If not, at least we will only have half the calls!