With the fact that I can't talk to a real live person when I call the Endo and noone ever returns my calls. The only time my call has ever been returned is when I called the emergency line when Brandi was sick and vomitting. I just called for the 4th day in a row. 5th time total. I did not call last Friday or on the weekend of course. I'm thinking of writing an very large note and faxing it over.