advertisement

  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

ezmanager max

Discussion in 'Teens' started by techman93, Nov 15, 2009.

  1. techman93

    techman93 Approved members

    Joined:
    Nov 2, 2009
    Messages:
    18
    so, i got this software thats supposed to make programming your pump and displaying your records so much easier. well i tried to use this stupid thing and all i get is "pump not found" or "meter not found." :mad: any ideas?
     
  2. Nancy in VA

    Nancy in VA Approved members

    Joined:
    Jul 16, 2007
    Messages:
    7,308
    What cord are you using to connect what? The pump uses a "Dongle" that is Infrared. It plugs into the USB port. You may have to call and request one - I'm not sure they include it initially
     
  3. techman93

    techman93 Approved members

    Joined:
    Nov 2, 2009
    Messages:
    18
    i have the software and the cable, both for the pump and the meter. still neither of the two work
     
  4. Nancy in VA

    Nancy in VA Approved members

    Joined:
    Jul 16, 2007
    Messages:
    7,308
    I don't ever download the meter, so I can't help there.

    When you plug in the dongle for the pump, is the light on the dongle GREEN. That way you know its connected. Then, make sure you SUSPEND your pump. Hold the dongle up to the BACK of the pump where the port is - then choose download pump on the main download screen. It may take a while to find it.

    If it doesn't, it should give you an error - let me know what it is and I can try and help from there.
     
  5. techman93

    techman93 Approved members

    Joined:
    Nov 2, 2009
    Messages:
    18
    you have to hold the back of the ping to the dongle device? or set it at an angle?
     
  6. Nancy in VA

    Nancy in VA Approved members

    Joined:
    Jul 16, 2007
    Messages:
    7,308
    I hold the back of the Ping right up against the big end of the Dongle. It usually takes two hands but sometimes I can hold it with one. And it does a full download of EVERYTHING, EVERY TIME - not just the new stuff, so the download is LONG sometimes (10+ minutes)
     
  7. Kalebsmom

    Kalebsmom Approved members

    Joined:
    Aug 29, 2008
    Messages:
    3,134
    We just set the pump on the dongle we do not hold it. However, you do have to make sure the pump does not go into sleep mode. If you are still having problems I would call Animas.
     
  8. Allyson94

    Allyson94 Approved members

    Joined:
    Mar 9, 2009
    Messages:
    55
    have you figured it out yet..
     
  9. Omo2three

    Omo2three Approved members

    Joined:
    Jul 11, 2008
    Messages:
    1,663
    I had troubles downloading the first couple of times.... under the read me file and it shows how to hold the pump so the window in the back is lined up with the infrared window of the dongle.

    The other part I noticed is you have to choose what meter you have top box has a drop down menu "insulin pump model"...click on your meter type....ours is ping.

    then for the second window "communication port": select scan all ports. (unless you know your ports by name )
     

Share This Page

advertisement