Background info: I recently switched from Walmart pharmacy to CVS. When I phone in the refill they ask about what time I will be there to pick it up so they know when to get it ready. Well, the first time, I noticed that the insulin did not feel cold like they just got it out of the frig, it felt like it had been sitting out waiting for me. I thought I was going to be there around noon and it ended up being several hours later. Today I gave them a later time figuring that if I showed up early they would not have processed it yet so it would still be in the frig. I even told them to keep it in the frig. I showed up about 45 minutes early and the prescription was ready. The box felt warmish, but the pens felt somewhat cool. I have read a few conflicting things online about storing the unopened insulin. I guess my question is, should I be concerned? Is it no big deal if it sits out for an hour or so and then I put it in the frig when I get home? Does anyone else's pharmacy do this? Walmart used to just get it straight from the frig when I got there.