I love our endo and his team. He is the Director of the clinic but we still see him twice a year and see the nurse practioner 2 a year. He spends ample time with us and so does the nurse. There are no charges for calls and it is encouraged. One thing I feel though is that they can only do so much at those visits as far as changes and suggestions. Parent education is key, we know our child's diabetes better than they do and that along with education allows us to take care of our child's changes the best. Sometimes though some guidance and advice is needed and it's important to be able to call them and trust them when that time comes!