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Dexcom Tech support

Discussion in 'Parents of Children with Type 1' started by RomeoEcho, Jan 16, 2014.

  1. RomeoEcho

    RomeoEcho Approved members

    Joined:
    Dec 22, 2008
    Messages:
    483
    I called Dexcom tech support for the first time, and it was a very positive experience. Most of the time, we are quick to share the awful experiences, so I wanted to take a minute to praise their response. Less than a minute on hold, very polite, quick response and a replacement on the way.

    They do have a requirement that if they examine the old one and there is "blatant water damage" they will charge you for a new receiver ($199). Not sure what qualifies, but I clarified that if it was only in contact with sweat and normal rain, that should be fine.
     
  2. sincity2003

    sincity2003 Approved members

    Joined:
    Jun 1, 2013
    Messages:
    315
    Yes, they have the best customer service we've encountered in a long time. DS lost his transmitter (it fell off his arm and he didn't even know it) and I was completely freaked out because we hadn't even paid for it yet. Five minutes on the phone and a replacement was here the next day.
     
  3. Lisa - Aidan's mom

    Lisa - Aidan's mom Approved members

    Joined:
    Dec 3, 2011
    Messages:
    405
    I've called *many* times and they have been great. I had one mediocre experience, but I've been so happy with their tech support overall!
     
  4. Lizzie's Mom

    Lizzie's Mom Approved members

    Joined:
    Oct 2, 2009
    Messages:
    323
    Dexcom rocks!

    I hold them in very high regard :D.
     

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