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Cleo insertion fails, do we get replacements?

Discussion in 'Parents of Children with Type 1' started by sszyszkiewicz, Feb 28, 2016.

  1. sszyszkiewicz

    sszyszkiewicz Approved members

    Dec 24, 2013
    So tonight a Cleo insertion failed. We use CCS medical for pump supplies (we have a tslim).

    When a dex sensor fails i call Dexcom and get a replacement.

    Who do I call if the site fails on insertion? Do those typically get replaced for "free"?
  2. Michelle'sMom

    Michelle'sMom Approved members

    Aug 21, 2009
    In just over 6 yrs of pumping I've only asked for replacements once. Half the inserter (Insets) completely fell part. Animas replaced the entire box. For single failures, I haven't bothered.
  3. njswede

    njswede Approved members

    Feb 9, 2015
    Same here. I told Animas I had a high amount of failed sites and kinked cannulas. Animas sent me a box, no questions asked.

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