So tonight a Cleo insertion failed. We use CCS medical for pump supplies (we have a tslim). When a dex sensor fails i call Dexcom and get a replacement. Who do I call if the site fails on insertion? Do those typically get replaced for "free"?
In just over 6 yrs of pumping I've only asked for replacements once. Half the inserter (Insets) completely fell part. Animas replaced the entire box. For single failures, I haven't bothered.
Same here. I told Animas I had a high amount of failed sites and kinked cannulas. Animas sent me a box, no questions asked.