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Cleo insertion fails, do we get replacements?

Discussion in 'Parents of Children with Type 1' started by sszyszkiewicz, Feb 28, 2016.

  1. sszyszkiewicz

    sszyszkiewicz Approved members

    Joined:
    Dec 24, 2013
    Messages:
    842
    So tonight a Cleo insertion failed. We use CCS medical for pump supplies (we have a tslim).

    When a dex sensor fails i call Dexcom and get a replacement.

    Who do I call if the site fails on insertion? Do those typically get replaced for "free"?
     
    sszyszkiewicz, Feb 28, 2016
    #1
  2. Michelle'sMom

    Michelle'sMom Approved members

    Joined:
    Aug 21, 2009
    Messages:
    1,432
    In just over 6 yrs of pumping I've only asked for replacements once. Half the inserter (Insets) completely fell part. Animas replaced the entire box. For single failures, I haven't bothered.
     
    Michelle'sMom, Feb 28, 2016
    #2
  3. njswede

    njswede Approved members

    Joined:
    Feb 9, 2015
    Messages:
    385
    Same here. I told Animas I had a high amount of failed sites and kinked cannulas. Animas sent me a box, no questions asked.
     
    njswede, Feb 29, 2016
    #3

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