My son is 8 years old, dx'ed at 3. Since diagnosis we have been through 3 insurance companies and I had never had the problem I am having now. Husband's company switched to Cigna insurance the first of the year. Our first issue came when our medical supply rep called me and said Cigna only considered Accu-Check their preferred brand of test strips and therefore, would not cover his Bayer test strips. I called and explained that my son is on a Medtronic pump and uses the Bayer Contour Link meter that reads to his pump. She said she could do an override, but we had to pay for premium prescriptions (5 times the cost). I said it was criminal but we did the override. Since Cigna waited almost a month to send me a prescription order form, I called and gave them the scripts over the phone to ensure we wouldn't run out. When I received the box on the 5th, I noticed it was missing insulin. Script was for 6 boxes--including one vial for school and one vial for overage or breakage. The only sent 4 vials. I called immediately and a Cigna pharmacist said that they received a prescription from the hospital for only 4 vials. I explained that we needed more than that and he also needed a vial for school. Pharmacist said call the doctor. When I called the doctor, the nurse checked and said she had a copy of the prescription saying he needed 6 vials. She called Cigna. When she called me back, she said they refused a vial for school and no vial for overage. The nurse looked back and said in November, he was using 43units per day and Cigna said that 4 vials were all that it would cover since that was 3,870 units per 90 days. When I looked at his current readings, he was using 47 units per day now. She looked at the logs and called Cigna again. This means we use the 5th vial, as he is currently using 4,230 units. The nurse said Cigna told her they refuse to send a 5th vial now, but Cigna said they would figure out how much he needs and how long it will last and will send a shipment early!!! I called Cigna and asked to speak with a Nurse Case Manager, citing previous phone calls from both myself and hospital that have gotten us no where. I got the run-around, sat on hold for 56 minutes. When the rep came back on she said they were "expediting" my request for a case manager and someone should call me on Monday. Has anyone else been getting the run-around from Cigna?