I spoke with a woman from minimed about my pump, and me not getting it. She was so nice, so the 50 minute wait I had was worth it I guess. Anyway, she said "Kiersten, I'm so sorry. I don't have an order that your pump went out. Let me get some information from you and I will send it out asap." So I gave her my information and she was so helpful. She gave me a confirmation number from ups or whatever company they use. It should be here by 10:30 am tomorrow. Like I said said, she was really helpful and so nice. So I'm very impressed with mm's customer service.