Well....after talking with the doctor at the last appointment, he suggested cgms for my son. So I called minimed over a week ago to try to get the ball rolling - they said they could not work directly with my insurance and that they have contacted the endo doctor's office to get a letter from him to "authorize" not sure that was the right word used - anyway, I questioned further as to who would get this letter and she said the doctor would send it directly to the insurance company. Therefore, I called the doctor's office to tell them that I definitely would be needing a letter. I guess my question is to those who have been down this path - what next? Hopefully the doctor will copy me on the letter but with the pump, I never saw any of it. I tried to find out from the insurance company but they couldn't even find cgms in their system - they only found the codes for the three day blind option after I gave them the codes. Hopefully, I will hear from the dr soon about the letter he is sending and then we can get to work fighting the insurance! It's just frustrating because you cannot seem to get a straight answer from insurance or minimed regarding the process.