I wonder if Insulet, or any other pump maker monitor's this group? Getting an earful over the phone from an upset user is a lot different then reading about your company's successes and failures based on comments and opinions from many users who have nothing to gain or lose by posting their stories here. "How are we doing" is not about the feedback from customer service reps speaking to end users. How many end users have called Insulet to let them know what a great product they have? Probably very few. How many end users have called Insulet because of a pod failure? Probably most of us. I subscribe to other forums and very often a high-end employee will answer questions about a posted issue. To me, that's a comforting thing, knowing that your complaint (and praise) is being read by upper management.