I sent in my appeal to Aetna August 5th. They received it August 11th. I faxed supplemental information August 13th, after life threatening hypoglycemia, this included a new letter of medical with an additional dx code that includes hypoglycemia. I called August 15, they were very helpful. They made sure the letter and materials I mailed were put together with the letter and new materials I faxed. I called back today for a status report. She gave me a case number so it would be easy to check on the status the next time I called. When she looked in the system it said a decision would be made by August 30th. She said sometimes decisions come in earlier and the computer would be updated before I received a letter, so she said to call in about a week. I am crossing my fingers.