We had been strong supports of the Navigator until we just couldn't anymore. We have been through backordered transmitters. Bad sensors. Every darn broken type of receiver problem - but yet we kept telling people about it because it was so darn good when it was working. We finally had to throw in the towel and accept the buyout for both boys. Danny has not had a cgms for over a month. I sent in the broken receiver and transmitter and sensors and have been waiting for weeks for my refund. I can't wait any longer - he is starting school next week. The kids are going to be bussed all over due to their schools construction project being delayed by a strike. He is so hypo unaware, and he is not even going to be in his regular school!! I called Abbott to find out how much longer the refund is going to take - I need to buy a new cgms system - and their answer is "did you get the return merchandise labels?" WHAT?? WHAT!!!! I have tracking numbers showing that my stuff was received 3 weeks ago and they are asking me if I even sent it! You've got to be kidding me. I ask to talk to someone directly in the refund department - their answer is that they can't give me the phone number or email - they don't have it. But they'll send a message along. HOW??? I am sooo angry. I'm filing a complaint with the BBB, sending a letter to the local paper that does stories about little guys getting stomped on by big companies, and I've got a call in to my lawyer. All I want to do is get my son a replacement cgms!!!! I haven't even sent Michael's back yet because I was afraid they would get confused getting 2 at a time from the same house. Apparently they can't get it straight with one!