advertisement

Results 1 to 3 of 3

Thread: Signal loss due to updating iphone software with G5?

  1. #1

    Default Signal loss due to updating iphone software with G5?

    Hi All,
    We've had an issue with a new sensor not getting to the warm up due to the dreaded "signal loss". We finally pulled the sensor after 3 hours of starting and stopping and trying again. I called Dexcom to get a replacement and was told that it probably happened with the new iphone software update (10.1 or 10.2). It was suggested that I uninstall the dexcom app, shut down the phone, open the phone again, reinstall the app and that would solve the problem. Has anyone had this issue recently? We'll try it again tonight...but it would be nice to know that software updates can play havoc with the Dexcom App! I'll keep you posted if this is, indeed, the fix! Of course, if our daughter would use both the phone and the dexcom receiver, we would have figured out that the sensor was okay...oh well!
    Last edited by obtainedmist; 12-18-2016 at 05:18 PM.
    mom to Molly, 24, dx 7/9/10
    Pumping with Animas Ping 11/10
    Pumping with T:slim 11/14
    Dexcom G5 8/16
    Dave, 28, non D
    Wife to Bob...great guy!!

  2. #2
    Join Date
    Feb 2014
    Location
    Pacific NW
    Posts
    1,314

    Default

    TBH, I have no idea where my daughter's Dexcom receiver is (she has used her iPhone as receiver since the moment this was possible.) For all I know, the cats could have eaten it...
    Mother of two wonderful daughters:
    *T age 14 - dx'd 01/24/2014 at age 11.5
    MDI: Humalog & Lantus 01/24/2014 - 06/04/2014
    Dexcom: G4 05/02/2014; G4 with Share 03/11/2015; G5 10/07/2015
    OmniPod with Humalog 06/05/2014; Apidra 09/12/2014
    *C age 27 - reactive airway disease; married 08/30/2014

  3. #3

    Default

    Just an update...after deleting the dexcom App, turning off the phone, turning it on and re-downloading the App, the sensor was found and warm-up began like a charm! I hope she doesn't have to do that each time the phone needs an update...but it's a small thing, really if that's what it takes! Yep, the receiver was driving her batty so it's dead on a shelf somewhere in her room!
    mom to Molly, 24, dx 7/9/10
    Pumping with Animas Ping 11/10
    Pumping with T:slim 11/14
    Dexcom G5 8/16
    Dave, 28, non D
    Wife to Bob...great guy!!

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
advertisement