I'd be happy to send an e-mail to Rush-Copley. Should I give them the link to this thread so they can see what's been going on? I don't want to do that if people feel that would invade their privacy, but it might give them a good feel for how awful the situation is. I haven't called Raging Waters. Should I do that and just report my experience with talking with them, or should I also summarize what others have experienced?