My daughter just pulled her pump out of her pocket in response to an alarm....and only the cartridge was at the end of the tubing. No pump. The cartridge had released from the pump by itself. She immediately called Tandem. Apparently, the company has reduced the amount of paint on the pump and they are noticing that the cartridges are loose and "this is more likely to happen occasionally." She told the representative, who was very nice but diabetes-clueless, that if it happened during the night, it could lead to DKA. She was told to just keep monitoring and call back if it happens again. Why should she experience this again? She's feeling extremely vulnerable. I wouldn't have ordered a pump where disconnection was "more likely to happen occasionally." What if the pump had fallen out of her pocket? Would they have replaced the pump under warranty? My daughter asked to talk to a supervisor. All were in a meeting. Now she's waiting for a phone call back. Hopefully this time the person knows diabetes and the risks they're asking us as consumers to take in using their product. It's completely unacceptable. Is this a product complaint that should be directed to the FDA?