I just want to let parents know that after 5 years on the Medtronic revel, my 9-year-old daughter decided to try out the animas ping when her warranty ran out. We ordered it, went through the training, etc. and after the first day we kept getting prime errors. I didn't even know what a prime error was from using Medtronic. After a week of prime errors and numerous calls we sent the pump back and they sent a new replacement pump. Guess what? More prime errors. Every day. Sometimes several times a day. And guess what happens when you get a prime error? The pump stops delivering basal. So if it happens in the middle of the night and your daughter silences the alarm, it just shuts down. After numerous calls to get the shipping return label, I sent back the pump and the supplies. Now they are taking FOREVER to process the return so our insurance company won't cover infusion sites for Medtronic b/c it's still showing that we have plenty of animas supplies. When you call animas they just transfer you around and no one helps. I hate the company now. The good thing is that this process has shown me the value of Medtronic equipment and service. I'm not usually a person who reviews products or rants online, but I had to share this b/c it has been a very stressful two months. And when I was researching whether or not to make the change, a post like this would have been helpful.