Need some constructive feedback please. DS is in 8th grade - this year he has a new bus driver for our bus route (though she is a long time driver for our school system). Before school started, I called contracted bus company, spoke to the manager to notify her of DS' diabetes (as I cannot trust that school will release info to them). Manager told me who the bus drivers were for our routes, assured me she'd take care of it. School Day #2 and DS is low before they even pull out of school parking lot. Driver sees him eating (treating low) and scolds him for eating. He says he has diabetes and his sugar is low, she gives him a hard time ("So you have a note? The nurse will verify this?" then "you're not lying are you?") - then asks another student if my son is lying. Of course I'm angry and frustrated. Bus company manager dropped the ball and didn't communicate it to the driver. I don't appreciate the way the driver treated my son and the other student. I'm trying to be level headed and realize that the driver is probably used to kids lying to her. But I feel her actions/behavior were uncalled for. I called the school to report the incident. I did ask that the driver apologize to my son and the other student. Is that enough? Should I let it go and chalk it up to a mistake? This school is famous for poor communication, and apparently our contracted bus service is as well (according to another driver who confided in me off the record). What would you do? What would you expect? TIA.