It's a mess for sure. And they have some complete idiots manning the phones. The one I got actually told me that I was already in their system, meaning that I had already called and gotten the 400 strips sent. I could not convince her that she was wrong. Asked for a supervisor and got someone's voice mail, that never called me back. They obviously pulled these people off of the streets with no training to take these calls. I seriously have never talked to a more stupid person in my life. I ended up calling back and got someone else that took care of it. I knew the PDM was reading low and had just gotten a new meter to try yesterday, but went ahead and got the Freestyle strips for this month. Abbott will not get another chance, the only reason we were still using them was the PDM. I have no faith that these strips work correctly in any meter now. The pharmacies don't even have this info yet, and I have no idea how we are supposed to know if we are getting the "fixed" strips or the recalled ones.