I had this exact same set of calls with Walgreens mail order when the recall was first announced. I had to convince the pharmacist that there was a recall and she kept referring to one last year so I finally gave her the website and waited while she read it. Then I explained about how a PDM works and why we can't replace it - and that they aren't suggesting it be replaced. We went back and forth a few times and I eventually said to just skip DS's shipment. I ordered DD's and figured I'd call back in a few weeks and try again. When the 400 strips came in the mail I saw that the strips were different (not the Lites) and had a different code on the bottle, but I'm not sure how to get them to fill the script with those. I figured I'd need a more specific prescription from the endo because Walgreens wouldn't acknowldge a difference. Since we have 400 to work through, I'm in no hurry and figured I'd give them some time. In the meantime, half our vials have pink duct tape wrapped around them so my daughter can use up the Lites and the other half are untaped so my son doesn't use them. Having them on two almost identical but not the same strips is a PITA. If getting my son to carry a separate meter was a battle I was more willing to fight, I'd give up on Freestyle and switch them both. It's such a mess. And, for the record, we haven't received anything via UPS or any follow up calls. Just that first FedEx notice and that was only for one kid.