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My Sentry - "unable to find pump"

Discussion in 'Parents of Children with Type 1' started by vanderty, Dec 17, 2013.

  1. vanderty

    vanderty New Member

    Joined:
    Dec 17, 2013
    Messages:
    2
    We are one week in on our new 530g with Enlite CGM and the My Sentry device. I have the outpost plugged in, in my son's room, about 2 feet from his bed. The My Sentry is in my room about 50-75 feet away. The My Sentry device picks up my son's reading when he is in the basement two floors away but at night we get several "unable to find pump" alarms. Because of the loud noise of the alarm and b/c it sounds the same as the low threshold suspend alarm this is very distracting. Can anyone give me some help as to why the My Sentry can pick up my son two floors away but at night when he is two feet from the outpost we get "unable to find pump" alarms I would really appreciate it.

    At this point we have turned off the audible alarms at night which defeats the whole purpose of having the My Sentry.

    Any suggestions would be greatly appreciated as I am a newbie to diabetes, pumping, and CGM.

    Thank you,

    Tammy
     
  2. 4MyBoys

    4MyBoys Approved members

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    We have the MySentry and the Revel. Gregory's Enlites just arrived today!!! I have one guess, but it is just a guess. The signal can not travel through water, so if your son's body is between his pump and the outpost, or he is sleeping on his pump, it might not pick it up. Good luck! -Allison
     
  3. TheLegoRef

    TheLegoRef Approved members

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    When my son is all wrapped up in his sheets, blankets, and pajamas of course, and lays on his sensor, sometimes we get a cannot find pump. It doesn't happen often though. What I've found helps is that we don't let him keep electronics in his room. Not sure if that's coincidence or not. No phone, no ds/tablet/etc. The only electronics in his room when he's sleeping are his clock radio, pump, meter, and the outpost. I'd say I have a cannot find pump alarm maybe once every two/three weeks?

    Oh, what I also did was put thick tape (it's actually for hockey sticks...) over most of the speaker. It muted it some.
     
  4. Mom264

    Mom264 Approved members

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    Yes, the info in both of these posts are also my experience.
     
  5. lisanc

    lisanc Approved members

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    So does the new 530 pump still work with the mysentry? If so, that is great! It was my understanding that it would not, good info to know.
     
  6. 4MyBoys

    4MyBoys Approved members

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    We have ordered the new 530. Medtronic could not tell us if the 530 works with the MySentry because it is not FDA approved for use with it. Our Endo was able to call Medtronic and confirm that it does work with the MySentry.
     
  7. ecs1516

    ecs1516 Approved members

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    Yes I have a friend that uses it with 530g

    I have heard that are over $2000 though.
     
  8. moco89

    moco89 Approved members

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  9. moco89

    moco89 Approved members

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    True. Electrical signals cannot travel through water or metal "cages" (Faraday cage effect). I am an EE student.
     

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