For a long time after Emma was diagnosed with celiac, we avoided the Japanese steak house - just too hard. But my husband has talked to them (I have trouble hearing mens voices with accents over the phone) and we thought all was fine. We've been a couple of times since then and the last time, even, they cooked all of Emma's food first and all was fine! We went today for my oldest's 18th birthday and it was a nightmare. We confirmed he had the GF soy sauce, but he didn't understand the cross contamination. He was putting all the food on the grill and using the same utensils! The first time we stopped him, he asked for new utensils and set them aside - but then went and started turning the shrimp with the same utensils, and then eventually picked up her chicken with the same fork. UGH! Then he kept telling me to stop yelling at him - he was just doing his job! I was yelling STOP because I kept trying to stop him from touching her food with the other utensils! UGH! So, finally they just said they'd cook hers in the back, which is fine, except it took another 30 minutes to get hers out there and ours was all done, the grill had been cleaned and shut down and we were about done cooking. Seriously, they could have turned our grill BACK on, brought her food out and cooked it on the new grill with new utensils for as long as it took for them to cook it in the kitchen! Hubby grabbed the manager at the end and explained again about cross-contamination with the grill and the utensils and the manager said he understood. Well, I told him it was clear that our chef at the table didn't understand that, since the time before, Emma's food was cooked first. The manager said that was the standard approach - cook all the GF food first. I told him it was clear that our chef didn't get that education and they needed to make sure he did. It was a shame because our chef was actually very animated and sang, etc, a lot. He honestly didn't need an audience because he was very self-entertaining. But the issue with the utensils, etc, ended up making the entire meal so stressful for all of us! My oldest said that we should bring our own GF Teriyaki next time and have them cook the entire family's Gluten-Free. If we are at a table like we were tonight, we'll definitely do that but we can't always guarantee we'll be the only family. But tonight, I wish we had just brought our own teriyaki and had them make the entire meal GF. Its just so much easier!