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Horrible expierence at the local water park on Sunday, a rant!

Discussion in 'Parents of Children with Type 1' started by dpr, Jun 8, 2016.

  1. dpr

    dpr Approved members

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    This weekend we had family in from Alaska. It's been really hot here in Northern California and they wanted to go to Sun Splash our local water park. We took my daughters pump off and did a shot of Levemir on the way down there. I had the vial and her pump in a lunch box ice chest with nothing else in it other than blue ice (too hot to leave it in the truck). When we got there security (about a 20 year old girl) said we couldn't have an ice chest. When I opened it and
    explained it was only medical she said I'd have to check it in at the medical office. I wasn't real happy but o/k then she escorts me to the medical office. I hand over the lunch box to the med staff and then she tells me I have to turn in her kit that I'm carrying too. What?? I tell her no the kit follows her and it's medical necessity. I open it and show it to her and explain why. The only things in it are her meter/lance/strips, glucagon, some syringes in the pocket and about 6 15 gram bags of fruit snacks. I also told her we've been going there for years and have never had a problem there with her kit. She says no it has to stay in the medical office too. I very firmly tell her no and tell her to call her manager. She calls her manager and tells me the manager says no it has to stay in medical. Again I tell her no and again explain why it has to follow my daughter. She tell me she understands but then gives me the bs about how she'll loose her job if she lets me take it. So I tell her to get the manager down here right now! She says no the manager is too busy. So I tell her to take me to the manager immediately. This exchange of "she's too busy" and me "take me to her immediately" goes round and round a few times.

    In the mean time my daughter who has been waiting about 50' away with her cousins, comes over and asks if she can go over to our cabana. I hand my daughter her Dexcom and take a bag of fruit snacks out of the kit and put them in the Dex bag too. This is the only carb she has. The security girl almost unglues, raises her voice and
    tells me "I'm lucky she's letting me give that to her and that NO food that's not sold in the park is allowed." I explain again that it is emergency carb only. She gets even more aggravated and tell me the same thing again about me "being lucky". At this point I'm already good and pissed but now I'm starting to get
    really mad
    Other than trying to be really firm with her I'm trying not to show it. But I was really close to the point of ungluing on her.

    The medical staff is watching all this unfold and a guy in his 40's comes out from medical and tells her "he really does need this stuff". She says NO HE HAS TO LEAVE IT. They argue for a couple minutes with him continuing to tell her I need the kit. She stays on her power trip and won't give in. Finally he tells her to get the manager down here. She gives him the "she's too busy" also. He storms off and comes back about 3 minutes later, looks her in the eye and says "HE"S GOOD TO GO!!!". He looks me in the eye, shakes my hand and say's he's really sorry. I thank him and go and find my family.

    All in all this was about 15+ minutes of explaining, arguing and some waiting.

    What a screwed up experience. During the first half of it I tried to be very polite and friendly but firm in a non confrontal way.
    I'm planning on writing a letter and possibly following up with a phone call. I did get the med staffers name but not the security girl's. I was too pissed. I would like to just never go back but unfortunately Sun Splash is my daughters favorite place second only to Disneyland. Argh...
     
    Last edited: Jun 8, 2016
  2. msschiel

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    That is horrible! I could understand (possibly) if this was the first time going with her D stuff, but if you have been there before and have never had a problem, then I would be raising hell, too! Please let us know what happens if and when you write the letter. So sorry you had to deal with this and glad someone stood up for you.
     
  3. rgcainmd

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    This behavior would still be completely unacceptable even if it were your first time at the water park. I'm sorry you had to go through this!
     
  4. jenm999

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    Write a righteous letter, copy the ADA and other relevant agencies, make them train their staff and see if the CEO sends you a few free passes!

    Sorry you had to deal with that.
     
  5. dpr

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    We've been going there for 5 years with diabetes and never a problem before. I sent them an email requesting either a phone call or meeting in person. We'll see what happens.
     
  6. Christopher

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    Sorry you had to go through that. But it sounds like you got 1 bad apple. As you say you have been going there without problem for 5 years with no problems. The manager is aware of what happened, aware of how the employee behaved. I guess I am not sure what else you are hoping to gain? My only comment would be next time just call ahead first to make sure there is no issues.
     
  7. dpr

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    What I hope to I gain is getting the problem fixed for us and all the other diabetic family's. The manager she spoke to was part of the problem. Can you imagine a new diagnoses a month into it having to deal with that girl? An apology would be nice too but I'm not holding my breath.

    Will I do things different next time? Yes, I'll load 2 syringes with long acting and leave the vial home and I'll wrap her kit inside a towel and put it in the towel bag. Should I have to do this to not be treated like $$hit, hell no!
     
  8. rgcainmd

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    I agree with you wholeheartedly, but I don't think it's fair to expect you to bring/carry your child's diabetes stuff in a manner that is different from what you've been doing all along.

    IMO, the least you should get is a sincere written apology, along with some free passes.
     
  9. Beach bum

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    People on power trips are the worst. In your letter I'd praise the medical staff for making sure your daughter had the proper and necessary supplies "while on his watch."

    You can't fix stupid. And stupid is what she was. A)For not calling the manager (she wanted to show she was the big gun by not calling) B)For not heeding to medical staffs assurances that it was medically necessary.

    Free passes, some sort of no hassle card for the future and a written apology are in order.
     
  10. dpr

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    Her kit is in the same JDRF camo bag we've used a along and never had a problem with. My bottom line is I expect any where I go to be able to have her kit with her glucometer, glucagon and enough carb for lows for the day. I consider that medical necessity for any T1D. The bare minimum to keep her safe is all I wanted. Yes I could have left it in the med office but when your child is crashing I don't consider it safe or acceptable to have walk all the way across a water park and back to get her meter and low supplies.

    It's been 2 days since I sent the email. I left both my email address and phone number and requested a reply. I'm not sure how long to wait but if I don't get a reply pretty soon it's about a half hour away and I'll stop by and request the manager. I like getting in front of people, as long as your respectful they have a lot harder time ignoring you while your looking them in the eyes.
     
  11. rgcainmd

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    I think speaking with the manager face-to-face if you don't receive a reply to your email soon is a great idea. Please keep us posted...
     
  12. Snowflake

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    I totally agree with this, but I think it's triply true on a hot day at a water park. My daughter crashes harder and faster with swimming and water play than with pretty much any other activity.

    Thank you for your advocacy -- all d families benefit from parents who carry the mantle. Keep us posted!
     
  13. kimmcannally

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    We had the same type of thing happen to us in the first year of dx. J was dx in January, this happened that first summer. I told the person who was summoned to deal with us that if he had a low, fell and started seizing on the concrete, what did they think I would do? They realized their liability and that I could sue them, and then they let me in with an apology.
     

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