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Has the cover on your pump buttons ripped?

Discussion in 'Parents of Children with Type 1' started by Ivan's Mum, Oct 23, 2011.

  1. Ivan's Mum

    Ivan's Mum Approved members

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    Aug 29, 2006
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    Hi Guys,

    If you're an animas pump user, please could you let me know if you've ever had your pump button cover rip and if it was replaced under warranty.

    The light button cover has ripped (no hole but cracked kind of and you can see under it) and I wasn't going to worry about it until I realised that it's no longer water proof.

    The pump is less than 3 months old but is replacement #3 though the others have never ripped.

    I recall reading on the forum previously that many people have had the pump buttons rip or wear and had the pump replaced. I just want to check my facts before I go forth.
     
  2. liasmommy2000

    liasmommy2000 Approved members

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    Oct 31, 2006
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    Yes. My dd is pretty rough on her belongings, pump included. They replaced it no problem.
     
  3. mom2Hanna

    mom2Hanna Approved members

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    We had the button cover separate and they replaced it.
     
  4. Jordansmom

    Jordansmom Approved members

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    Yes we have had two replaced under warranty because of the button cover. They don't even question it. Like you said, it's not waterproof anymore.
     
  5. HM5388

    HM5388 Approved members

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    Jun 26, 2011
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    Yes - about 7 or 8 months after getting our first, the buttons ripped. Replaced without a problem.
     
  6. sarahspins

    sarahspins Approved members

    Joined:
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    2,205
    Four times now.... the only replacement I've had that wasn't due to the buttons was when the battery compartment cracked.

    They'll replace it without hesitation, just give them a call :)
     

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