Upgrading Aidan to a new pump (going from the 722 to the Revel)... Aidan gets pretty attached to things, doesn't like to change, finally convince him that since his warranty is up we should upgrade to the "newer improved", he's psyched. This is Wed, of this week, pump will deliver on Friday, promise him we will switch over this weekend. He can't wait to go to school on Monday to show his teacher (who is type 1 herself). Pump is delivered, he opens it......and it's the wrong color. Took him 20 minutes while the MM people were on the phone to finally pick the clear one. Sure enough he gets the "smoke" which is the same color as the one that he had for the past 4 years. He's crushed. He says, "Never mind, I'll just keep my old one." Grrrrrrrrrrrrr!!!!! Call MM and get a flippin' run around about getting it swapped out. Ummmm they say "well is the color really that big of a deal" He!! yeah it is, especially when you are an 11 year old kid who has had this device hanging off of your side for the past 8 years and not by your choice. So when it comes to something that has to do with diabetes that you can choose, then YES color is a BIG DEAL............... Ugh...this is still unresolved....we will have to wait until next week to speak to the right person to see if there is anything we can do!!!!! They have one chance on Monday to fix it. Sorry just needed to vent about this to people who would get it.