We recently switched from Medtronic to T-slim and I had to post what a great experience we had. First of all, we had our pump in our hands in record time from the time we ordered it, in fact, much to Maddie's delight we got it on Christmas Eve. Once we started the process, they wasted no time in getting the pump to us, lightning speed!! Secondly, even though it was the holiday season and we were not on the docket for training ... they went out of their way to make sure that Maddie got trained over the holiday break which was much better for her. We received the pump on Christmas Eve and by the following Tuesday we were in pump training. Since no trainers were available in our doctor's office, we went to another doctor's office and were "up and running". Since then, the customer service has been fantastic ... one even remembered my name ... and it is not like I was constantly calling, I was just calling with minor questions. Most importantly, Maddie, to date, loves the pump ... loves the touch screen and I love the ability to easily edit basal patterns among other features. Just wanted to give kudos to the Tandem team ... we have been thoroughly impressed with both the pump and the company.