I'm having nothing, but problems with this. Does anyone use it? This was a big plus to having a pump for me so I'm determined to make it work. I finally got it installed on my comp and got the pump and meter downloaded, but the nurses say they can't open the file I'm sending them. They say I should save it in Word, but I don't even see how that's possible. I'm doing it the way the guide says to do it. I also thought there was like, a database the med staff could access so I didn't have to email, but the nurses seem to think I'm confusing that with the minimed software. Help!?