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Dexcom ??? During startup

Discussion in 'Parents of Children with Type 1' started by nebby3, Jul 24, 2014.

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  1. nebby3

    nebby3 Approved members

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    Anyone ever get ??? during the 2 hr start up on Dexcom? I tried calling customer service, was 9th in line and didn't want to wait so I went ahead and stopped and restarted the sensor but was wondering if it would have sorted itself out if I had waited. Of course we are on vacation. Our transmitter is just over 6 mo old. I have a new one at home but am still using the old one.
    Thanks
     
  2. StacyMM

    StacyMM Approved members

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    We get that. It usually rotates between ??? and the clock. When the two hours are up, it alarms and we calibrate like usual. I don't think it's ever caused a problem or delayed the calibration.
     
  3. Lori_Gaines

    Lori_Gaines Approved members

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    Ditto. Happens to us as well but has never been a big problem. Soon enough, the little green pie comes back. :)
     
  4. Shopgirl2091

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    We've had it happen to, usually on our second start-up of the sensor and usually about half-way through, but the green pie chart does always come back in time for calibration :)
     
  5. MomofSweetOne

    MomofSweetOne Approved members

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    We've seen it a couple times. Once the calibration may have been delayed 15 minutes, but it never stopped it from working well.
     
  6. nebby3

    nebby3 Approved members

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    Thanks, everyone. I guess I over reacted. Being on vacation and having her in the pool all day makes me paranoid.
     
  7. Melissata

    Melissata Approved members

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    Yes, and it can delay calibration, but always less than an hour for us. I had called about it once. Doesn't happen often.
     

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