I just received my email from Medtronic telling me that the guarantee that I had for my son's new pump will no longer be honored because the FDA has not approved the pump and sensors for children under 16. This was the entire reason that we upgraded to the Revel---because they were running this guarantee. I feel scammed. I am frustrated and angry at Medtronic for telling me this knowing that the FDA approval was only covering age 16 and up. Had I known this I would have waited to buy the new pump technology now. Nothing was wrong with our Paradigm pump---it was just out of warranty. What are others thinking of this announcement? Here it is in black and white:
To the Parent/Guardian of ALEXANDER,
Medtronic Diabetes announced today the U.S. Food and Drug Administration?s (FDA) approval of the MiniMed 530G? with Enlite?.
When you purchased the MiniMed? Paradigm Real-Time Revel? system with Sof-sensor?, you enrolled in the New Technology Guarantee Program. For eligible participants, this program guaranteed an upgrade to our latest technology at no additional cost.
At this time the FDA has approved the MiniMed 530G system with Enlite for persons with diabetes ages 16 and above. Our records indicate that your child is under the age of 16, and as a result we are unable to offer the MiniMed 530G system with Enlite under the New Technology Guarantee Program.
We understand this is disappointing, and want to offer you guidance on additional actions you may take:
1) Please have your child continue using the current MiniMed Paradigm Revel insulin pump and continuous glucose monitor.
2) We will be conducting a clinical trial to seek FDA approval but this is a long process and will take time to complete. Rest assured we will contact you at that time.
3) In the meantime, we encourage you to speak to your child?s healthcare provider if you have any questions about your child?s specific therapy needs.
We value you as a customer and appreciate your commitment to Medtronic. Should you have any further questions, please call 1.800.646.4633, option 8, Monday through Friday 8:00 a.m. - 6:00 p.m. Central Time.
At your service,