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Thread: Out of range on Dexcom G4?

  1. #1
    Join Date
    Dec 2007
    Location
    Southeast
    Posts
    6,950

    Default Out of range on Dexcom G4?

    Our G4 had out of range for several hours today. Transmitter was still on. Never saw this on the 7+ unless the receiver was actually out of range. Anyone else seen strange out of range conditions on the G4?
    DS1, 17 yrs old, diag 3/2000 at 3 years old, pumping 2001,Minimed 508 2001, Cozmo 2004 & 2008, Animas Ping 5/09, Novolog ,Apidra(1/11),Back to Novolog 6/11, Insets 6mm, Navigator 8/08-5/09, Dexcom 5/09, Dexcom G4 12/12
    DS2 , 14 yrs old, diag 9/2000 at 10 months old, pumping 2001,Minimed 508 2001,Cozmo 2004 & 2008, Animas Ping 5/09, Revel 12/10, Back to Animas Ping 12/10, Novolog ,Insets 6mm, Navigator 9/08-5/09, Dexcom 5/09,Navigator 11/09,Guardian 9/10 Enlites 11/13,Minimed 730g 1/14

  2. #2

    Default

    We had it the other day. It was sitting right next to her and was out of range for over an hour. It did it twice that day and hasn't since. I don't know what was up
    ~Nancy
    Mother to:
    Samantha - 17
    Michael - 14
    Emma - 9 (2/16/05 dx 3/07, dx Celiac 1/10) - Pumping with a Pink Animas Ping! as of 9/07, with t:slim as of 8/14!

    CGMSing as of 3/26/09 with Navigator, 9/14/12 with Dex 7, 12/5/12 with dex G4

  3. #3
    Join Date
    Dec 2011
    Location
    Central New Jersey
    Posts
    365

    Default

    Same here, he was out of range for almost two hours when it was right next to him. I called the 800 Dexcom #; they said sometimes these things happen He asked if there was a wireless router in the house and if he was near it. It happened again yesterday at school and it was in the pocket of his cargo pants the whole day. Wish there was a better explanation.
    Lisa,
    Mom to Aidan, born 10/12/04, DX 3/17/10 at 5
    MDI, Novolog and Lantus; Dexcom CGM
    Kyle, Non-D, born July 4, 2002

  4. #4

    Default

    I've heard this complaint from others too. Kids can be wearing it and it gives the out of range. They've taken it away and brought it back in range and that sometimes seems to help.

    We decided to hold off on upgrading due to this and a few other issues I heard about. Our 7 has been pretty dead on accurate on almost all his sensors, so figured why pay $$$ to upgrade when we have plenty of 7 sensors left.

    Hopefully when we upgrade in the summer all these kinks will be worked out!
    Caleb - 3 yrs old
    T1D dx 2.12.12 at 2 yrs old

    04.2012 - Using Dexcom 7 - LOVE IT!
    7.16.12 - Pumping with OmniPod on diluted Humalog

  5. #5

    Default

    Is there an "out of range" alarm?
    Mom to J., age 10
    Dx 2007 @ age 3
    Medtronic pump and CGM (4/2008-6/2013)
    Tandem t:slim and Dexcom G4 CGM (current)
    CGM in the Cloud 7/2014

  6. #6

    Default

    Yes, you can set it to alarm you if it has been out of range for various times. I chose 30 minutes. This happened to me once and I posted about it in the cgm forum (Siberia, lol). Customer service thought I needed a new transmitter but it came back in just under 3 hours. It's since only happened for 5 minutes or so.
    Linda, Mom to:

    Caroline: 8yrs dx 8/11, Pinging, DexG4
    DS: 12yrs
    DS: 16yrs

  7. #7

    Default

    We had this happen once as well. Interestingly it happened right after we set up our wi-fi for the house. No issues since then though.
    Andi

    Mom to :
    William, 5 YO, DXD at 13 months
    Samantha 8 YO - nonD
    Pumping with Blue Animas Ping since 9/30/2010
    Also using Dexcom G4

  8. #8

    Default

    We went around 10 days on our first sensor with only one out of range that I can recall and it was on a completely different floor. A few days into the second sensor it was on the night stand next to the bed and went out of range for 2 hours. I plugged it in to see if that would help and it did not. I had him roll over and that seemed to help. It happen again this morning just once on the night stand. I think he was sleeping directly on it both times. It was in our guest bedroom as well so the environment was different.
    Stay at home Dad to son, 14.
    Diagnosed: 02/2006
    OmniPod: 09/2007, Novolog
    Dexcom Seven Plus: 02/2010 Dexcom G4: 01/2013

    Throughout history

    Every mystery
    EVER solved has turned out to be ...
    Not Magic. - Tim Minchin

    Hydrogen, given sufficient time, turns into people. - The Meaning of Life

  9. #9
    Join Date
    Dec 2007
    Location
    Southeast
    Posts
    6,950

    Default

    When it happened to my son , he had the receiver for the G4 in his spibelt and he was walking around doing things, not asleep laying on it.
    It is just strange we never had a 7+ go out of range for more than 20 minutes ,but that would be when the receiver was on the night stand.
    DS1, 17 yrs old, diag 3/2000 at 3 years old, pumping 2001,Minimed 508 2001, Cozmo 2004 & 2008, Animas Ping 5/09, Novolog ,Apidra(1/11),Back to Novolog 6/11, Insets 6mm, Navigator 8/08-5/09, Dexcom 5/09, Dexcom G4 12/12
    DS2 , 14 yrs old, diag 9/2000 at 10 months old, pumping 2001,Minimed 508 2001,Cozmo 2004 & 2008, Animas Ping 5/09, Revel 12/10, Back to Animas Ping 12/10, Novolog ,Insets 6mm, Navigator 9/08-5/09, Dexcom 5/09,Navigator 11/09,Guardian 9/10 Enlites 11/13,Minimed 730g 1/14

  10. #10
    Join Date
    Jan 2006
    Location
    Merryland
    Posts
    6,049

    Default

    Our 7+ would go out of range sometimes even when it was close to him - but would come back.

    I haven't seen an OOR on the G4 yet - except for once when he was truly too far away from it cause I had it.
    Carol G.
    mom to William, age 11, dx'd 3/04 and started pumping 10/04 - Animas 1200. Animas Ping started 01/09; cgms Navigator start 4/6/09; RIP Navigator 9-1-11, Dexcom 7+start 10/11, G4 start 11/12.
    and mom to Rod (15) not D

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