Animas pump users--any cracks/problems?

[lisalotsamom]

Tessa has been pumping with an Animas IR 1250 since Nov 05. After about 6 mos, we suddenly had loss of power and called the service number. Turns out there was a crack in the casing near the battery cap, and it had loosened the cap enough to keep the battery from working. They sent us a new pump the next day, no problems.
Now, last night when I was changing the battery, I noticed the same exact kind of crack right near the battery cap! I know I didn't over-tighten the cap, and don't remember seeing it before, but then I don't routinely look at the entire pump very often and could easily have missed the small crack.
I'm getting ready to call Animas again. The pump is keeping power, so it must not be severe enough to loosen the battery cap this time, but I know there aren't supposed to be any cracks at all.
I was wondering if anyone else has had this problem? Is it a design flaw in this model? Last night I kept thinking, "we are *so* dependent on this pump, and I don't want to be without it" It's a very vulnerable feeling.

[lisalotsamom]

I just talked to Animas and they are sending another pump out that will be to us by Tuesday morning. They recommend doing back-up plan injections just in case the pump should suddenly lose power. I'm debating what to do......for now will keep close eye on it and stay pumping. We check her very frequently, and even at night a few times.
I love, love, love their customer service. Every time we've had a question or need, they have responded quickly and thoroughly met our needs.
I asked about this possibly being a design flaw, and she said they have redesigned the pump, so maybe that is one of the reasons.

[Mom2Madi]

My daughter was on an Animas 1250 one year ago mid September. We replaced it a few mths later but only bec. of a software issue, nothing wrong with the pump. In May we replaced it with the 2020. But in all that time I've never had any pump issues at all. I'm sorry this seems to be such a problem for you - I hope the new pump will take care of the problem.

[Momof4gr8kids]

We've been pumping with Animas for almost a year, and haven't had any cracks. My daughter does use a hard cover though, and got hers in Oct 2006 so maybe that is the reason.