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View Full Version : Navigator Died - So Sad


Diana
11-05-2008, 03:03 AM
Well, our Navigator up and died tonight. So sad. And of course, they are on back-order and Abbott doesn't know when the replacement will ship. Sigh.

It was weird. Oliver left the room and it lost the connection. I went to reconnect, and it couldn't find the transmitter even when they were right next to each other. The receiver was suddenly very slow to "wake up" and the menus were painfully slow to respond and then would time out very quickly AND the BG meter stopped recognizing strips - it would just go blank if I put a strip in. It seemed to be working fine up until then though!

Actually, that's not entirely true. We were having that same problem where the Navigator couldn't recognize highs (Nav would say 150, BG would be 220) but this lot of sensors is the same as the lot I was using before when we were having that problem. Abbott replaced the system back then, but now I think it was probably a sensor issue - and not the receiver/transmitter.

So now we wait for our 3rd one! I miss it already. Today at school, Oliver was low at mid-morning snack. The nurse gave him a juice and then he had a Krispy Kreme donut (don't ask) AND his regular snack - and the pump said no insulin. AAACK! The scary thing is that he never went high - and in fact alarmed low two more times in the afternoon. Egads.

ecs1516
11-05-2008, 09:14 AM
That is terrible! So sorry. What is the deal with the quality???

Mama Belle
11-05-2008, 02:01 PM
I'm in the same boat. We called last Thursday and were told we'd have one by this Monday at the latest. They went on backorder on Friday. Of course no one bothered to call and tell us that they were on backorder.

I hope this is not going to be a trend for them.