Trouble with Flash Test Strips

[BrendaK]

We have had a lot of trouble with the Freestyle Flash Code 17 test strips -- Lot number 0807722. Sometimes when we put the strip in, an error comes up immediately and says try a new strip. Sometimes we'll get to the blood icon and the strip won't suck in any blood at all. Sometimes it will suck in the blood and then the darn error will come up. I'd say at least 1 out of every 3 strips is bad.

We went through 3 vials (alternating w/Code 13, a different lot # too) and figured out that it's all the code 17 ones that are bad. It's NOT the meter (cozmonitor). Code 13 is perfect, no problems at all.

So I called Freestyle people today and they are replacing the 3 vials we went through already. I had JUST gotten my next month's shipment of 550 test strip from A+ today (for me and Carson) and they were ALL the same Code 17 and same lot #. So I asked her on the phone, well, what do I do with the 700 test strips now at home with that same code and lot#? She said, well, call us if they turn out bad, too.... GRRRR, I don't want to have to wait until I go through them each one by one and find out they're bad too.

Has anyone else had this problem with code 17 and this lot??

[Mama Belle]

Well, we haven't had any bad strips in a while. I do know we've had some code 17 strips but it has been probably 2 months since then.

[vettechmomof2]

Yes, yes, yes. i just returned 3 vials of code # 17 because they were bad. THen they gave me a problem because they kept saying it was the pdm's fault so not their problem. I finally threw a hissy and they exchanged the 3 vials.
Very frustrating though.
Allene

[BrendaK]

Yes, yes, yes. i just returned 3 vials of code # 17 because they were bad. THen they gave me a problem because they kept saying it was the pdm's fault so not their problem. I finally threw a hissy and they exchanged the 3 vials.
Very frustrating though.
Allene

I'm SO glad to know it's not just me. Hmmmm....we'll see what happens with the 700 test strips of code 17 I have at home :eek:

[BrendaK]

Just curious, is yours the same lot number as ours?

[vettechmomof2]

Yep, but we only had 3 vials that were sent back. We had used all of our other ones and they were fine.
Oh well, now the problem is they wanted to replace our flash also and we cannot get our new skin to stick to it and we went through 3 skins now.:(
Allene

[BrendaK]

The customer service lady wanted to replace our flash too. I said but we don't use the flash, we use the Cozmonitor. And she had NO IDEA what that was. I was trying to explain it was the meter that hooks onto the pump and it uses the flash test strips. She still had never heard of it. Seems their customer service training needs to be a little better :o

[vettechmomof2]

That was our problem with our pdm so that was why I finally gave up and said it was the flash we were using. Really irritating.
Allene